This policy is written as a clear starting point for how we handle cancellations, rescheduling, and refunds. Please review the specific windows and percentages below and adjust them to match your actual business practice before publishing.
Because Bali Tour Drivers does not take payment through this website, most bookings involve little or no online transaction to “refund” in the traditional sense — payment is typically arranged directly with your driver. This policy explains how cancellations, rescheduling, and any pre-paid amounts are handled.
1. Booking Confirmation
A booking is confirmed once we reply on WhatsApp confirming your date, vehicle, and price. Until you receive that confirmation, no booking exists yet on our side.
2. Rescheduling
Plans change — that’s normal. If you need to move your trip to a different date, message us on WhatsApp as early as possible. We’ll do our best to accommodate a new date at no extra charge, subject to driver and vehicle availability.
3. Cancellations
- More than 24 hours before pickup: Free cancellation, no charge.
- Within 24 hours of pickup: A cancellation fee may apply, since a vehicle and driver were already reserved specifically for you. We’ll always tell you the applicable amount before confirming your cancellation.
- No-show (you don’t arrive and don’t contact us): Full charge may apply.
4. If We Need to Cancel
On rare occasions we may need to cancel or reschedule a trip — for example due to a vehicle breakdown, driver illness, or unsafe weather/road conditions (such as flooding, volcanic activity, or extreme weather warnings). If this happens, we will contact you on WhatsApp as early as possible to reschedule your trip or, if a deposit was already paid directly to us, refund it in full.
5. Refunds of Pre-Paid Amounts
If you have paid a deposit or the full amount directly to us (e.g. by bank transfer) ahead of your trip, and a refund is due under this policy, we will return it using the same payment method within a reasonable time after your cancellation or our cancellation is confirmed.
6. Weather and Force Majeure
Bali’s weather and road conditions can change quickly. If a planned activity (such as a waterfall visit, water sports, or a sunrise trek) becomes unsafe due to weather, your driver will suggest a safe alternative wherever possible. Refunds for weather-related changes are considered case by case, since most of our itinerary is flexible rather than a fixed package.
7. How to Request a Cancellation or Refund
Message us on WhatsApp with your name and booking date, or use our Contact Us page. We aim to respond and resolve cancellation or refund requests within a few days.
8. Contact Us
Questions about this policy? Message us on WhatsApp or visit our Contact Us page.