This Privacy Policy explains what personal information Bali Tour Drivers collects when you use this website or book our services, and how we use it. We keep this simple on purpose — we’re a small, WhatsApp-based driver service, not a large platform collecting data at scale.
1. Information We Collect
When you fill in an enquiry or booking form on this website, we collect:
- Your full name
- Your WhatsApp number or email address
- Your travel date and number of passengers
- Any notes you add about your trip
We do not collect payment card details, passport numbers, or other sensitive documents through this website — we have no online payment system, so none of that information ever passes through our site.
2. How We Use Your Information
We use the information you provide only to:
- Reply to your enquiry and arrange your booking on WhatsApp
- Plan your itinerary and match you with an appropriate vehicle and driver
- Follow up about your trip if needed (e.g. confirming pickup details)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Where Your Information Is Stored
Submissions from our booking form are stored securely in our website’s database, accessible only to site administrators. When you submit the form, it also opens a WhatsApp message on your device addressed to us — that message and any further conversation is handled within WhatsApp, subject to WhatsApp’s (Meta’s) own privacy policy, which is outside of our control.
4. Third-Party Services We Use
This website embeds a small number of third-party services that may process data according to their own privacy policies:
- WhatsApp (Meta): for booking conversations, when you message us.
- Google Reviews / Trustindex: to display our genuine Google reviews on this site.
- Google Maps: to show our location on our Contact Us page.
These services may set their own cookies or collect data when their embedded content loads on our pages. We don’t control that data collection — please refer to each provider’s own privacy policy for details.
5. Cookies
We do not use advertising or cross-site tracking cookies. WordPress (the software running this site) may set basic technical cookies needed for the site to function correctly. Embedded third-party content described above (Google Maps, Google Reviews) may set its own cookies when loaded.
6. Data Retention
We keep booking enquiry records for as long as reasonably needed for our business records and to assist with any follow-up about your trip. You can ask us to delete your information at any time — see “Your Rights” below.
7. Your Rights
You can ask us, at any time via WhatsApp or our Contact Us page, to:
- Tell you what personal information we hold about you
- Correct any inaccurate information
- Delete your information from our records
8. Children’s Privacy
Our services are intended for adults booking travel, though families with children are very welcome as passengers. We do not knowingly collect personal information directly from children.
9. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in how we operate. The “Last updated” date at the top of this page shows the most recent revision.
10. Contact Us
Questions about this Privacy Policy or your data? Message us on WhatsApp or visit our Contact Us page.